Terms and Condition

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Effective Date: 1-Jan-2026

1. Introduction

Welcome to PUREDX DIAGNOSTICS PVT. LTD., by using our website https://www.puredxlab.com and mobile app and our services, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

2. Services Provided

PureDx Lab is a digital healthcare platform that connects:
• Hospitals
• Diagnostic Laboratories
• Doctors
• Nurses
• Patients / Users
The platform enables appointment booking, report management, healthcare coordination, and online payments.

3. Eligibility

• Healthcare professionals must provide accurate credentials.
• Institutions (Hospitals/Labs) must be legally registered entities.

4. User Responsibilities

By using our services, you agree to:
• Provide accurate and complete information when registering or submitting samples or online order.
• Maintain confidentiality of login credentials
• Comply with all applicable laws and regulations.
• Notify us promptly of any changes to your personal information.
• Not misuse, hack, or disrupt the platform.

5. Healthcare Disclaimer

• PureDx does not provide medical advice.
• Medical decisions are solely the responsibility of doctors, hospitals, and labs.
• We act only as a technology facilitator.

6. Payment Terms

• Payments made on the platform may include consultation fees, lab test charges, or service fees.
• All payments are processed via secure third-party payment gateways.
• We are not responsible for payment failures caused by banks or gateways.
• Payment is due at the time of service unless otherwise agreed upon.
• We accept [list payment methods, e.g., credit cards, insurance, etc.].
• Refunds (if applicable) are subject to the hospital/lab/doctor’s refund policy.

7. Data Accuracy

• Reports, prescriptions, and records are uploaded by respective providers.
• We are not responsible for incorrect medical data uploaded by third parties.

8. Account Suspension & Termination

• Suspend or terminate accounts for policy violations.
• Remove misleading, illegal, or harmful content.
• Restrict access without prior notice in case of security risks.

9. Intellectual Property

• All logos, designs, software, and content belong to PureDx Lab.
• Unauthorized copying or reuse is strictly prohibited.

10. Limitation of Liability

• Medical outcomes • Data loss caused by user negligence
• Service interruptions due to technical or external factors

11. Indemnification

You agree to indemnify, defend, and hold harmless PUREDX DIAGNOSTICS PVT. LTD., its affiliates, and its employees will not be responsible from any claims, liabilities, damages, losses, and expenses arising out of your use of our services.

12. Changes to Terms

We may update these Terms at any time.
Continued use of the platform indicates acceptance of the updated terms.

13. Governing Law

These Terms are governed by the laws of India.
Any disputes shall be subject to the jurisdiction of local courts.

14. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:
PUREDX DIAGNOSTICS PVT. LTD.
883/Sector-105,Gurgaon
terms@puredxlab.in
+91-7976171278

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